Refund policy
I make every blanket by hand, one at a time, and I want you to love yours. If something isn't right, here's how I'll make it right.
We accept returns within 7 days of delivery for blankets in unused, unwashed, unworn condition, with all original packaging (storage bag, faux leather tag, handwritten card).
One thing to know before you buy: every Hearth & Haven blanket is knit in a pattern and color combination I never repeat. That means I can't offer exchanges for an identical piece. If a blanket isn't right for you, you can return it (as per above conditions), and we'll refund it.
To start a return, email hello@hearthandhaven.studio with your order number and a quick note about why it's coming back. Return shipping is the customer's responsibility, we recommend a tracked service, so the blanket arrives safely.
Once the blanket arrives back at the studio and we've checked the condition, we'll refund the blanket's purchase price, excluding shipping, to the original payment method. Refunds typically settle within 5–7 business days, depending on your bank.
What's not returnable
- Blankets that have been used, washed, worn, or marked.
- Returns sent more than 7 days after delivery.
- Custom orders: pieces commissioned for a specific colorway, pattern or dimension, are made to order and final sale. We'll be clear about this at checkout if it applies.
Damaged in transit
If your blanket arrives damaged, take a photo of the packaging and the blanket and email hello@hearthandhaven.studio within 7 days. Because every blanket is one of one, an identical replacement isn't possible, but you can return the damaged blanket, and we'll refund you in full, or help you pick another piece you love - your call.
A note on care
Hand-knit chenille rewards careful washing. The first wash is the one that decides the next decade, so please read the Care Guide before tossing your blanket in with the towels.
Questions? hello@hearthandhaven.studio. I read every email.
— Sonia